Accessibility Statement | LSM Insurance Agency

1. Commitment to Accessibility

LSM Insurance Agency, Inc ("we," "us," or "our") is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website at https://www.lsm-agency.com/ (the "Site") is accessible to all users.

2. Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

LSM Insurance Agency, Inc strives to conform to WCAG 2.1 Level AA standards. We are committed to making our website's content accessible and user-friendly for everyone.

3. Accessibility Features on Our Site

To help ensure accessibility, we have implemented several features, including:

Alternative Text: Providing alternative text for non-text content (images, icons) to assist users with screen readers.
Keyboard Navigation: Ensuring that all website functionality is available via keyboard for users who cannot use a mouse.
Color Contrast: Maintaining sufficient color contrast between text and background elements to improve readability for users with visual impairments.
Consistent Navigation: Using consistent navigation menus and structures throughout the Site.
Form Labels: Providing clear labels and instructions for all form fields and interactive elements.
AI Voice Assistant Accessibility: Our AI voice assistant provides an alternative way for users to interact with our services through voice commands and natural language.

4. Technical Specifications

Accessibility of the LSM Insurance Agency, Inc website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
WAI-ARIA
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

5. Limitations and Alternatives

Despite our best efforts to ensure accessibility of the LSM Insurance Agency, Inc website, there may be some limitations. Below is a description of known limitations and potential solutions:

Third-Party Content: Our Site may contain links to third-party websites or integrate third-party services (such as Google Maps or social media widgets) that are not under our direct control. These third-party providers may not have the same accessibility standards as our Site.
AI Voice Assistant: While our AI assistant provides voice-based interaction, it may have limitations in understanding certain accents, speech patterns, or complex technical queries.

Alternative Access: If you encounter any accessibility barriers or have difficulty using any part of our Site, please contact us directly at 1-806-792-7098 or saul@lsm-agency.com, and we will be happy to assist you through alternative means.

6. Feedback and Contact Information

We welcome your feedback on the accessibility of the LSM Insurance Agency, Inc website. Please let us know if you encounter accessibility barriers:

LSM Insurance Agency, Inc
7204 Joilet Ave Lubbock, TX 79423
Email: saul@lsm-agency.com
Phone: 1-806-792-7098

We try to respond to feedback within 5 business days.

7. Formal Complaints

If you are not satisfied with our response to your accessibility-related inquiry, you may contact us to escalate your concern. We are committed to resolving accessibility issues promptly and fairly.

8. Continuous Improvement

We view accessibility as an ongoing effort. We regularly review our website and implement updates to improve accessibility and ensure compliance with evolving standards and best practices.

9. Approval and Date

This Accessibility Statement was last updated on December 23, 2025.